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WooCommerce Help Scout v2.3
Start relevant conversations with your customers, using WooCommerce and Help Scout.
Using WooCommerce Help Scout, connect your WooCommerce-powered online store to a Help Scout mailbox, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
By using Help Scout with your WooCommerce store, you can expect to see the following:
- A significant increase in customer satisfaction – 73% of eCommerce customers prefer a chat option over traditional methods such as email, phones and social media.
- Increased revenue – As customers gain more trust in your store due to it’s awesome support, they are significantly more likely to place an order.
- Improved organisation of support queries and tickets – Thanks to Help Scout’s great performance and well-designed UI, managing customer queries is now easier than ever for store owners.
Add a help scout form to any part of your WooCommerce website:
Adding Help Scout to your website is now easier than ever, thanks to the plugin’s shortcode support. Add a Help Scout form to any part of your website using the shortcode [wc_help_scout_form]. These forms are easily customizable using CSS and other tools.
Customers can view conversations from “My Account” page.
Let your customers keep track of their support tickets in one easy place. WooCommerce Help Scout adds a new field to the My Account page which lets customers view and reply to conversations.
Start a conversation from a blog comment.
Sometimes, a customer may have an issue or query and may not know how to contact your helpdesk. This may result in the customer commenting about their issue on a related (or unrelated) blog post. With WooCommerce Help Scout, you can easily reply to these comments and turn them into a ticket within Help Scout.
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