Kayako Fusion Helpdesk 4.93.13

Live chat software included!

Kayako’s award winning help desk software includes our live chat software as one of the many tools to help you with your customer support success.

Kayako’s live chat tool allows you to have an engaging live chat experience, even when you’re not online.

You can help customers in real-time across all of your channels from email, social, website, iOS, and Android apps.

Learn how easy and flexible it is to use, customize, and integrate our live chat software into your website, iOS, and android apps.

Context driven customer service

Unlike other help desk software, Kayako gives you a complete picture of your customer’s journey so you know where they’re coming from. Your team will know of each interaction a customer has had with your business and the issues they are facing even before they reach out for support. With Kayako all the information your team needs to provide a personal and connected customer experience is right at their fingertips.

Shared Inbox for Customer Conversations

Boost productivity with a shared inbox

Kayako’s help desk software makes supporting customers easy with the shared inbox tool. With custom views, tags, and conversation assignments, your customer service team is able to stay on top of open issues and automatically assign conversations to the best people.

Customer self-help knowledge base

Let customers find help 24/7

Kayako provides a complete help desk experience with a fully customizable knowledge base that’s available 24/7 even if your team isn’t. Customers will be able to find what they’re looking for and instantly receive suggestions as they type.

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